Support
We answer support by email. No ticket portal, no phone tree.
Contact us
Email mt@codo.nl or info@wiljekoffie.com, or call +31 (0)85 760 6518. We reply within one working day. Support is available in Dutch and English.
What to include
Sending these along gets you a fix instead of a follow-up question:
- Your workspace (company) name and the HubSpot account ID.
- The quote number, if the problem concerns a specific quote.
- What you expected to happen and what happened instead.
- A screenshot of the screen or error message.
Before you write
The documentation covers installing, connecting HubSpot, building templates and sending a quote. Two common ones:
- The card says the portal is not connected. Someone needs to connect this HubSpot account to a workspace under Settings → HubSpot.
- A quote cannot be sent. Every quote needs a linked HubSpot contact and at least one signer with a name and email address.
Something urgent or security related
For suspected security issues, email mt@codo.nl with “security” in the subject and we will prioritise it. Please do not share details publicly until we have replied.